Norfolk Holidays is totally committed to the privacy of personal information provided by those visiting and interacting with us. Our Privacy Policy is split into two sections:
- Personal information communicated via this website (Website Privacy)
- Personal information communicated to Norfolk Holidays via post, telephone (mobile/landline/word) and email (Communication Privacy).
Website Privacy
1.0 User Privacy and Data Protection
Norfolk Holidays created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with us. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.
2.0 Relevant Legislation
This website is designed to comply with the following legislation with regards to data protection and user privacy:
- UK Data Protection Act 1988 (DPA)
- EU Data Protection Directive 1995 (DPD)
- EU General Data Protection Regulation 2018 (GDPR)
This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 9.0) for clarification.
3.0 Personal information that this website collects and why we collect it
This website collects and uses personal information for the following reasons:
3.1 Booking
We collect Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, email address, phone number, contact details, purchase details and your card details. We process this data for the purpose of the hire of our properties and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
3.2 Site visitation tracking
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).
GA makes use of cookies, details of which can be found on Google’s developer guides.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website. Please bear in mind however that this may impact on overall usage of the website.
3.3 Contact forms and email links
Should you choose to contact us using the contact form on our Contact page or via an email link, none of the data that you supply will be stored by this website or be processed by any of the third-party data processors defined in section 6.0. Instead, the data will be collated into an email and sent directly to us.
4.0 About this website’s server
This website is hosted in a UK data centre.
All traffic (transferral of files) between this website and your browser is delivered over HTTP protocol.
5.0 Our third-party data processors
We use only one third party, Google, to process data on our behalf in respect of site visitation as mentioned in 3.1 above. This supplier has been carefully chosen and complies with the legislation set out in section 2.0. They are based in the USA and are EU-U.S Privacy Shield compliant and in this instance the data involved is not personally identifiable.
6.0 Data Breaches
We will report any unlawful data breach of this website’s database or the database(s) of any third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
7.0 Data Controller
The data controller of this website is: Norfolk Holidays
8.0 Data Protection Officer
Sally White
Email: info@norfolkholidays.uk
9.0 Changes to our privacy policy
This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.
Communication Privacy
1.0 User Privacy and Data Protection
Norfolk Holidays created this communication privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with us. We hold the privacy of your personal information in the highest regard. The following sets out how any personal information you supply via post, telephone (mobile/landline/word) or email is held and how this information is processed.
2.0 Relevant Legislation
Our interactions comply with the following legislation with regards to data protection and personal privacy:
- UK Data Protection Act 1988 (DPA)
- EU Data Protection Directive 1995 (DPD)
- EU General Data Protection Regulation 2018 (GDPR)
3.0 How we store your personal information
In accordance with data the protection legislation described above.
4.0 When and why might your information be shared with others
Personal information may be shared with others in order to prevent fraud, for accounting and auditing and for the delivery of the business services of rental accommodation. If this is necessary data protection legislation will be followed.
5.0 Right to information
You have the right to ask for a copy of the information held about you. There may be a small charge for this. It is important that your personal information is accurate and up to date. You can ask for the information to be corrected or removed if it is not accurate.
